Shipping policy
EXCUSE PENDING — Shipping Policy
Order preparation
Our products are made to order. Production and preparation usually take 2–5 business days before dispatch. Shipping time is additional. Production may take longer during busy periods or public holidays.
Shipping destinations and costs
We deliver to destinations supported for the products in your basket. Available delivery options and shipping charges are displayed at checkout before you pay. Availability may vary by product and destination.
Delivery estimates
Delivery times depend on the product, fulfilment location, destination and selected shipping service. Standard international shipping is generally estimated at 5–20 business days after dispatch. Some routes and services are faster.
Please refer to any delivery estimate provided for your specific order. If you need an estimate before purchasing, contact us with the product and delivery destination.
Estimated dates are not guaranteed arrival dates. For UK orders, we will deliver within 30 calendar days unless a different delivery period has been expressly agreed with you.
Tracking and separate shipments
We will send a shipping confirmation when your order is dispatched, including tracking details where available. Tracking may take time to update after the carrier receives your parcel.
Orders containing multiple items may arrive in separate parcels and on different dates.
Customs and import charges
Cross-border deliveries may be subject to import taxes, customs duties or carrier handling fees. Where these charges have not been collected at checkout, they may be payable by the recipient. Customs clearance can also affect delivery times.
Address changes
Please check your delivery address carefully before placing your order. If you notice a mistake, contact us immediately. Address changes may not be possible once an order has been processed or dispatched.
Delayed, missing or damaged orders
If your order has not arrived by its estimated delivery date, or arrives damaged or incorrect, please contact us with your order number and details of the issue. For damaged or incorrect items, please include photographs where possible.
We will investigate and arrange an appropriate resolution, including a replacement or refund where required. Your statutory consumer rights are unaffected.
Contact
For shipping questions or help with an order, email officialfanforge@gmail.com.